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Essex and Suffolk Water

As the cost of living and utility bills rise, we understand it's a difficult time for many. There are many ways we can help you, from payment plans, low income discounts to advice on saving water which can help lower your energy bills too. If you're struggling to pay your bills or falling into debt, please get in touch.

For more information about financial help click here :financial support

Who can use this service?

How are services delivered?

Anyone who is struggling to pay their bills or falling into debt

Phone or email our friendly team : 

8am-6pm Monday - Friday

support Water bills finance financial support mental health disability long term health mobility finances Emergency Support

Essex and Suffolk Water

affordabilityteam@nwl.co.uk

0800 090 2442

Northumbria House, Abbey Road, Pity Me,
Durham
DH1 5FJ

8am-6pm Monday - Friday

Service can be delivered by phone, video or email




Service last updated 10/03/2026
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